Refund Policy

1 · Your right of withdrawal, and how it is waived

If you are a consumer in the European Union or the United Kingdom, you normally have 14 days to withdraw from a purchase made at a distance. For digital content delivered immediately, that right can be given up — but only if you ask for immediate access and acknowledge that you are giving it up.

That is what the confirmation at checkout is for. Before payment we ask you to confirm that you want immediate access to publishing, and that you understand you lose the 14-day right of withdrawal once it is granted. You cannot pay until you tick that confirmation.

Once publishing is unlocked, the purchase is final. The only refunds we make are listed in section 3.

2 · Preview everything before you pay

You never have to buy on trust. You can build, customise and fully preview your entire invitation before paying a penny — no account required. We strongly recommend going through every part of it in preview first: the countdown, the gallery, the music you chose, the venue details, the guest section, and each language version you added.

Your invitation is not frozen after payment. You pay once and can keep editing your names, text, photographs, music and optional sections while it is live. The theme, the occasion, and the event date, time and time zone are fixed once you pay — check them in preview. The purchase covers one digital invitation, live until 90 days after your event.

3 · All sales are final — the only exceptions

Once publishing is unlocked, the purchase is final: we do not refund a change of mind, a different theme, a changed event date, or an invitation you no longer need. We refund only if:

• You were charged more than once for the same invitation — the duplicate charge is refunded
• Payment succeeded but publishing was never unlocked, and we cannot put it right
• We discontinue the service before the event date stated in your invitation

If a feature does not work as described, tell us and we will fix it — a fault is put right, not refunded.

4 · Complaints and issues

We take every complaint seriously. Email us at support@envit.me and include:

• The email address you used to sign up
• Your invitation link, if you have one
• A short description of the problem
• Any screenshots that help us see what you are seeing

We aim to respond within 5 business days. Where the problem is ours, we will put it right — by fixing the fault, restoring access, or correcting a billing error.

Please raise a complaint within 14 days of noticing the problem where you can. This is a service window, not your statutory withdrawal period — the two are separate, and section 1 explains the latter.

5 · Chargebacks

If something has gone wrong, please contact us at support@envit.me before starting a chargeback with your bank. We can almost always resolve things directly, and far faster than the chargeback process.

6 · Your statutory rights, and contact

Nothing in this policy limits or excludes any mandatory consumer right you have under the law of your country of residence. Where local law gives you more than this policy does, local law applies.

For any question about refunds, contact Saasmithlab LLC at support@envit.me or by post at 30 N Gould St, Ste R, Sheridan, WY 82801, United States.